All orders are processed within 1-3 business days (excluding weekends and holidays). 

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Once your order has been processed and shipped, you will receive a confirmation email with tracking information.

Delivery times vary depending on destination and carrier.

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Estimated delivery times:

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• Puerto Rico: 2-5 business days

• United States: 3-7 business days​

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Delivery times may vary depending on carrier delays or peak seasons.

Shipping rates are calculated at checkout based on your location.

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We offer free shipping on orders over $100 USD within Puerto Rico and the United States.

All orders include tracking information.

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Once a package is marked as delivered by the carrier, SOLÉ is not responsible for lost or stolen packages.

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If you experience an issue with delivery, we recommend contacting the shipping carrier directly.

Customers are responsible for providing accurate shipping information at checkout.

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SOLÉ is not responsible for orders shipped to incorrectly entered addresses. If an order is returned due to an incorrect address, additional shipping fees may apply for reshipment.